FAQ
Can I stay with my dog?
With safety in mind, unfortunately we do not allow you to stay with your dog while being groomed. We find this is distracting to both groomer and your pets, which can be dangerous when implementing the use of sharp equipment such as clippers and scissors. We can however give our promise to you that we will treat your pet with all the love and care that we would our own. If we have any problems or concerns that your pet is becoming upset for any reason we will notify you immediately.
Why does it take so long?
A small Maltese will take 1.5 hours on average to complete. To give you a quick breakdown, prep for bathing takes 10mins, bathing 15mins, drying can take up to 30mins, clip and style 30mins. This is an example only. Keep in mind all dogs are different and timing will vary.
We try our very best to keep to our appointment schedule, however it is very hard to estimate how long each dog will take to complete. It depends on many factors, including the condition of the coat, the time it takes to dry, what style groom you require, your dog or the groomer may need a break during the groom, we may have interruptions such as phone calls or have to stop for in person inquiries at the salon.
Like any appointment based business, if we end up running a bit behind it can be very hard to catch up, however we do not like to rush, as this is when it can become stressful on both groomer and pet. Keeping all of this information in mind, the amount of time your dog is with us can vary at each appointment. We appreciate your patients and can assure you, your pet is cared for while with us. We will call or text as soon as he/she is ready.
Why do you charge more if my dog is matted?
Brushing out knotts or matting takes a lot of extra time and care. We also use more conditioning products to help remove them.
If we are unable to remove the matting and have to shave your pet this also has an extra cost. This is again because it takes extra time and care. Severe matting can be very close to the skin, and owners understand there is an added risk to nicks and cuts of the skin, warts or moles that have become trapped within the matting.
when a dog is matted and needs to be shaved, they need to be shaved before the bath. This means we are running our clipper blades and scissors through a dirty matted coat resulting in them become blunt very quickly and needing to be sharpened or replaced.
Why do you have to shave my dog so short?
To remove matting it takes a lot of extra time and care. Removing knotts and matting can also be stressful and at times painful to some pets. If we believe your pet may incur any pain or injury, we will refuse to remove the matting and resort to shaving underneath. This may leave your pet with a lot shorter coat than you would like. But rest assured it is the kindest option and it will grow back quickly.
To remove matting by clipping/shaving, we need to get the clippers between the skin and the matting, how short we have to go will depend on how close the matting is to the skin.